Shipping policy

Shipping Policy – Chill’o Bottle Chillers

Thank you for shopping with Chill’o. We aim to process and ship your order as quickly and smoothly as possible. Please review our shipping information below.

Processing Time

• Orders are processed within 1–3 business days (Monday–Friday).
• Orders placed on weekends or holidays will be processed on the next business day.

Shipping Time

• Standard shipping within the United States typically takes 3–7 business days after processing.
• Delivery times may vary depending on carrier delays, weather conditions, or seasonal demand.

Shipping Rates

• Shipping rates are calculated at checkout based on your location and chosen shipping method.
• We currently ship within the United States only.

Shipping Origin

All orders are shipped from our business location:

📍 Chillovino LLC

8465 West Sahara Avenue

Suite 111-899

Las Vegas, NV 89117

United States

Order Tracking

When your order ships, you will receive an email containing your tracking number, so you can follow your package during delivery.

Incorrect Address

Please verify your shipping address at checkout.

If a package is returned to us due to an incorrect or incomplete address:

• The customer is responsible for additional reshipment costs.

Lost or Stolen Packages

Once a package is marked Delivered by the carrier, Chill’o is not responsible for lost or stolen packages.

If you believe your package was misdelivered, please contact the carrier directly for assistance.

Damaged Packages

If your order arrives damaged, please notify us within 48 hours with photos of:

• The damaged item
• The packaging
• Your order number

We will replace the item at no extra cost to you.

Questions?

If you need help with your order, please contact us at:

📧 info@lachillo.com

Thank you for supporting our small business!